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Find answers to the most common questions about EV chargers, installation, warranties and our services.
The OZEV Electric Vehicle Chargepoint Grant is a government scheme that reduces the cost of buying and installing a home EV charger. To qualify, you must own or lease an eligible electric or plug-in hybrid vehicle and have dedicated off-street parking. Flat and rented property owners may also be eligible under a separate scheme. We’ll assess your eligibility as part of your free site survey.
Most standard home installations cost between £800 and £1,300 in total, including the charger and installation. If you’re eligible for the OZEV Electric Vehicle Chargepoint Grant, you can receive either £500 or 75% off the purchase and installation cost — whichever is lower. We’ll confirm your eligibility during your free survey and apply for the grant on your behalf.
No. A smart meter is not required to install or use your EV charger. However, if you want to take advantage of EV-specific energy tariffs — which can significantly reduce your overnight charging costs — you will need a smart meter to access them. We’re happy to advise on the best tariffs available.
A standard home installation is typically completed in around three hours. Around 90% of our installations are standard. We’ll confirm your specific timeframe during your survey.
Around 1 in 10 installations requires additional materials or work. This usually applies if your fuse box is not on an outside wall, your cable run needs to exceed 10 metres, or the cable needs to be buried underground or under paving. If this applies to your property, we’ll explain it clearly during your survey — before any work begins — and provide a revised quote. There are no hidden costs.
Yes — it’s good practice to inform your home insurer that a chargepoint is being installed. In most cases, it will have no effect on your premium, but it ensures your policy remains accurate.
Most homes are suited to a 7kW single-phase charger, which will fully charge the majority of EVs overnight. If your property has three-phase power, an 11kW or 22kW charger is an option and offers faster charging speeds. We’ll advise on the best option for your vehicle and electricity supply during your survey.
Yes — charging your EV at home will use more electricity. However, for most drivers, the cost is still significantly lower than petrol or diesel. Charging overnight on an off-peak tariff can reduce your cost per mile even further. We’re happy to help you compare options.
